Introduction
At Jamzone Goods and Hosting, we strive to ensure that our customers are satisfied with the services and products we provide. We understand that sometimes things may not work out as expected, and we want to make the refund process as straightforward as possible. This Refund Policy outlines the conditions under which we offer refunds, the process for requesting a refund, and any exceptions that may apply.
General Refund Policy
Hosting Services
- 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for our hosting services, including shared hosting, VPS hosting, dedicated hosting, and cloud hosting. If you are not satisfied with our hosting services within the first 30 days of your purchase, you can request a full refund.
- Exclusions: The money-back guarantee does not apply to domain registration fees, SSL certificates, and other add-on services. These fees are non-refundable as they are one-time services that cannot be reversed once completed.
Domain Registration
- Non-Refundable: Domain registration fees are non-refundable once the domain has been registered. This includes new domain registrations, renewals, and transfers.
Products and Goods
- 30-Day Return Policy: For physical products and goods purchased through our website, we offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item(s) within 30 days of the delivery date for a refund or exchange, provided the items are in their original condition and packaging.
- Return Shipping: The customer is responsible for the cost of return shipping unless the product is defective or an error was made on our part.
Refund Process
Hosting Services
- Submit a Request: To request a refund for hosting services, please contact our customer support team via email at support@jamzonegoodsandhosting.com or call us at (123) 456-7890. Provide your account details and the reason for the refund request.
- Review and Approval: Our support team will review your request and process the refund if it meets the conditions outlined in this policy. Please allow up to 10 business days for the refund to be processed and credited to your original payment method.
Products and Goods
- Initiate a Return: To return a product, contact our customer support team at support@jamzonegoodsandhosting.com with your order details and the reason for the return.
- Return Authorization: Our team will provide you with a return authorization and instructions on how to return the item(s).
- Return the Item(s): Ship the item(s) back to us using a trackable shipping method. Ensure that the item(s) are in their original condition and packaging.
- Refund Processing: Once we receive the returned item(s) and verify their condition, we will process the refund. Please allow up to 10 business days for the refund to be credited to your original payment method.
Exceptions and Special Cases
- Promotional Items: Items purchased during a promotion or sale may be subject to special return conditions, which will be specified at the time of purchase.
- Custom Orders: Custom or personalized orders are non-refundable unless they are defective or damaged upon arrival.
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will provide a replacement or a full refund, including return shipping costs.
Contact Us
If you have any questions or need assistance with a refund or return, please contact our customer support team:
